Frequently Asked Questions

Handling takes 1-2 business days and standard US delivery takes 4-7 business days after that. Tracking is emailed as soon as the carrier collects the parcel and can also be checked on Track Your Order.

Checkout currently accepts Cash on Delivery (COD), Pay with cards and more, Credit / Debit Card, Klarna, Afterpay and . The full detail is on the Payment Policy page.

Yes, within 30 days of delivery, provided it is unused and in its original packaging. Email [email protected] to start; we issue a return authorisation within 2 business days and refund within 5-7 business days of the item arriving back.

External, unless the listing says otherwise. Where a compartment size matters — a brush holder, a lipstick row — the internal measurement is given separately in the description, because the outside of a case tells you nothing about what fits in it.

Acrylic chips if it is single-boxed, so we double-box it. If a unit still arrives cracked, photograph it and email [email protected]; that is a replacement or a refund and you do not pay return postage.

Most do — typically the wheels and the frame, with the drawers sliding in. The listing states whether tools are included. Assembly time is not something we estimate, because it varies more than any number we could print.

The same as anything else: flat $7.49 for standard US delivery, free from $65. Carts and tall carts are heavy, which is why that threshold sits where it does.

Not at present. Checkout offers US addresses only, and we would rather say that plainly than take an order we cannot fulfil.

Yes — Moitié Cosmetics at 601 W 5th St, Los Angeles, CA 90071, United States, open Mon-Sun 24 hours. Online orders are packed from the same shelf.